Refund & Returns Policy
Learniphys aims to provide customers with high-quality educational toys and a reliable shopping experience. This Refund & Returns Policy explains the conditions, procedures, and guidelines for returning products and requesting refunds. Our policy complies with international e-commerce regulations and protects the rights and interests of both customers and our brand.
Eligibility for Returns
Returns are accepted within 30 calendar days from the date of delivery. To be eligible for a return, products must be unused, in their original condition, and include all original packaging, labels, and accessories. Products that show signs of damage, wear, misuse, or modification are not eligible for return.
- Products with manufacturing defects or quality issues
- Incorrect items sent due to order processing errors
- Items damaged during shipping
- Unopened and unused products within 30 days
Non-Returnable Items
Certain items cannot be returned for safety and hygiene reasons. These include customized products, open educational kits with small components, discounted clearance items, and products marked as non-returnable on the product page. If you are unsure about the return eligibility of your item, please contact our customer support team before initiating a return.
Return Process
To start a return, customers must contact our support team to request a return authorization. Once approved, you will receive instructions for returning the package. Customers are responsible for return shipping costs unless the return is due to our error, such as defective products or wrong items sent. We recommend using a trackable shipping service to return packages.
Refund Processing
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, refunds will be processed to the original payment method within 5 to 7 business days. The time it takes for the refund to appear in your account depends on the policies of your payment provider or bank.
Exchanges
Exchanges are available for defective or incorrect items. We will send a replacement product once the return is received and inspected. Customers may choose to receive an exchange or a full refund, depending on their preference and product availability.
Policy Updates
Learniphys reserves the right to update or modify this Refund & Returns Policy at any time without prior notice. Changes will take effect immediately upon being posted on the website. It is the customer’s responsibility to review this policy regularly for updates.